For ages 21+

bb Responsible Gaming

Gambling should never become a burden — bb is here to make sure it stays enjoyable. Know your limits, stop at the right time, and ask for help when you need it.

When gambling becomes a problem instead of fun

Betting and casino games are a source of entertainment for many people. But that entertainment stays healthy only when it is done consciously, within a set budget, and by your own choice. bb believes that building responsible gambling habits is every player's right — and ensuring that is our responsibility.

As stated in our Terms and Conditions, you must be at least 21 years old to open an account at bb. Keeping underage individuals completely away from any form of betting or casino games is our top priority.

If at any point you feel gambling is getting out of control, contact us through bb's 24/7 live chat support or by email. Our support team is ready to assist in both Bengali and English. You can also visit our FAQ page for answers to common questions, including information on responsible gambling.

Before you play, always ask yourself: is this for my own enjoyment, or am I trying to recover money I have lost? Read our Privacy Policy to learn how we keep your information secure. bb is a partner you can trust — and we are committed to keeping that trust.

bb's Self-Control Features

You can set your own gambling limits. The features below can be activated from your account or requested through the support team.

Deposit Limit

Set a maximum daily, weekly, or monthly deposit amount yourself. Once a limit is set, it takes effect immediately.

Session Time Limit

Decide in advance how long you will play in one session. When the time is up, bb will automatically alert you.

Self-Exclusion

You can temporarily close your account for a set period — from seven days up to a long-term break.

Loss Limit

Set a limit on how much you are willing to lose before stopping. When the limit is reached, your account will automatically go on a temporary pause.

Cool-Off Period

Take a temporary break of 24 to 72 hours without closing your account. Your details and balance remain intact.

Talk to Support

Speak directly with bb's 24/7 live chat to activate any feature or report a concern.

Warning Signs to Watch For

If any of the situations below apply to you or someone you know, it is time to seek help.

  • Depositing again to try to recover lost money — once or more than once.
  • Hiding your gambling from family or friends.
  • Being unable to stop even after going beyond your set budget.
  • Using money needed for essential expenses on betting.
  • Neglecting work, studies, or relationships to spend time gambling.
  • Feeling anxious or restless when not gambling.
  • Continuing to play after a big win and losing it all.

Check Yourself

Answer the following questions honestly. If two or more answers are "yes", please speak with our support team.

Self-Assessment Questionnaire

  • Have you bet more than your set limit in the past month?
  • Have you missed sleep or meals to spend more time gambling?
  • Have you been dishonest with family about your gambling?
  • Have you placed bets out of anger or frustration after a loss?
  • Have you borrowed money or spent savings to cover gambling costs?
  • Have you wanted to quit gambling but been unable to?

Where to Get Help

You do not have to face this alone. You can get support from both bb's team and the people close to you.

bb Live Chat

Chat in Bengali 24 hours a day, 7 days a week. Any request — self-exclusion or setting a limit — will be handled right away.

Email Support

If you prefer to write, send us an email. bb's support team responds in both Bengali and English.

Family and Friends

Talk openly with the people close to you. Support from family is often the most effective help.

Professional Advice

Speak with a mental health specialist or counsellor. Seeking professional help is a sign of courage.

bb's Responsible Gambling Policy

bb's commitment to responsible gambling goes beyond words — it shows in action.

Age Verification

Age is verified at the time of registration. Users under 21 are not permitted to open an account at bb.

Accepting Losses

Betting involves both wins and losses. Only bet what you can afford to lose — never with borrowed money or savings.

Time Awareness

Playing for long stretches without a break leads to fatigue and poor decisions. Take regular breaks and set a time limit for yourself.

Do Not Gamble Under the Influence

Play with a clear head. Betting decisions made while under the influence often lead to regret.

Remember: Betting at bb is for entertainment — not as a source of income. The outcome of every bet is entirely independent and unpredictable. Past wins do not guarantee future wins.

Common Questions About Responsible Gambling

You must be at least 21 years old to place any bet or play any casino game at bb. Age is verified during registration, and accounts belonging to underage users are closed immediately.

Contact bb's 24/7 live chat support and request self-exclusion. You can choose to close your account for seven days, one month, or longer. Your account will not be reactivated before the exclusion period ends.

In the interest of responsible gambling, reducing a deposit limit takes effect immediately. However, increasing a limit involves a waiting period to prevent impulsive decisions. Contact support for details.

Under bb's rules, only the account holder may use their own account. If someone else is using your account, report it to our support team immediately. Change your password and temporarily suspend your account if needed.

Start by having a calm conversation — express concern rather than anger or criticism. Let them know about bb's self-control features and encourage them to contact support. If needed, seek advice from a professional mental health specialist.

Yes, you can still withdraw the balance in your account during a self-exclusion period. Speak directly with the support team — they will make the process straightforward.

bb's Commitment

bb believes in creating a safe and responsible gambling environment for players in Bangladesh. We do not just provide entertainment — we want to make sure that entertainment has no negative impact on your life. In any situation, bb's support team is here for you.

For ages 21+. Betting can be addictive — please gamble responsibly.