bb Privacy Policy

bb (bb-bet.cam) operates an online gaming and sports betting platform for users in Bangladesh. This Privacy Policy ("Policy") applies to all members who use our services and explains what information we collect, how we use it, and what steps we take to keep it secure.

By creating an account on our platform or using our services, you are considered to have accepted the terms of this Policy. This Policy should be read together with our Terms and Conditions and forms an integral part of that document.

bb treats the personal information of its users with the utmost importance. No information is collected or processed beyond the purposes described in this Policy.

bb collects two types of information — information you provide directly, and information collected automatically through your use of the platform.

2.1 Registration and Account Information

When you create an account, we collect the following information:

• Full name (in Bengali and English)
• Date of birth (for age verification)
• Mobile number and email address
• National ID number (for KYC verification)
• Payment method details (bKash, Nagad, Rocket, or Upay number)

2.2 Automatically Collected Information

When you use our site or app, the following information may be collected automatically:

• IP address and device information
• Browser type and operating system
• Session duration on the platform, page visit patterns, and click data
• Game play history, betting activity, and transaction records

2.3 Identity Verification Information

Copies of national ID cards or other government-issued documents are collected solely as part of the KYC (Know Your Customer) process. This information is stored in encrypted form and access to it is strictly limited.

Collected information is used for the following specific purposes:

1. Account management: Registration, login verification, and ensuring account security.
2. Transaction processing: Handling deposit and withdrawal requests and monitoring to prevent fraud.
3. Service improvement: Analysing user experience to improve the quality of the platform.
4. Customer support: Responding to your questions, complaints, or requests for assistance.
5. Age and identity verification: Ensuring that only members aged 21 and above can use the service.
6. Promotional communication: Informing you about bonus offers and updates with your consent.
7. Legal compliance: Complying with applicable regulations and responding to requests from authorities when required.

bb never sells your personal information commercially. However, information may be shared with selected parties in the following limited circumstances:

4.1 Service Provider Partners

Necessary information may be shared with trusted third parties for payment processing, identity verification, and technical support. These parties may only use the information for the specified purpose.

4.2 Legal Obligations

If disclosure of information is required under a court order, a request from an investigative authority, or a legal obligation, bb will act accordingly.

4.3 Fraud Prevention

If multiple accounts or suspicious fraudulent activity are detected, relevant identity information may be shared with verification services.

bb follows industry-standard technical and administrative measures to protect user information:

• SSL encryption: All data exchanged between your browser and our servers is encrypted using SSL technology.
• Data encryption: Sensitive information stored on our systems (identity documents, payment details) is kept in encrypted form.
• Access control: Only authorised staff can access information, based on their specific role.
• Two-step verification (OTP): OTP verification during login and important transactions provides an extra layer of security for your account.
• Regular monitoring: Systems are regularly monitored to detect unauthorised access or unusual activity.

While we make every effort to ensure the highest level of security, 100% security on the internet cannot be guaranteed. For this reason, we ask you to keep your password confidential and notify us promptly if you notice anything unusual.

The bb website uses cookies — these are small text files stored in your browser that help our site function properly and improve your experience.

6.1 Types of Cookies

• Essential cookies: Required for maintaining login sessions and security verification.
• Functional cookies: For remembering your language preference and site settings.
• Analytics cookies: To understand which parts of the site are used most (not personally identifiable).

6.2 Cookie Control

Cookies can be disabled from your browser settings. However, disabling essential cookies may prevent login and transaction-related features from working correctly.

bb does not retain collected information beyond what is necessary. The retention periods for different types of information are as follows:

• Account information: For as long as the account is active, and after closure for the period required by legal obligations.
• Transaction records: For the period specified by financial regulations.
• KYC documents: After verification is complete, for the period required to meet legal requirements.
• Customer support records: For a reasonable period from the date of collection, for the purpose of resolving issues and improving quality.

After the retention period ends, information is securely deleted or anonymised.

As a bb member, you have the following rights regarding your personal information:

1. Right to access: You can request to know what information we hold about you.
2. Right to correction: If your information contains an error, you can request that it be corrected.
3. Right to deletion: In certain circumstances you can request that your information be deleted, though some information may need to be retained due to legal obligations.
4. Withdrawal of promotional communications: You can withdraw your consent to receive marketing messages at any time.
5. Raising a complaint: If you have an objection to the processing of your information, you can contact our support team.

To exercise these rights, contact our customer support team via live chat or email. We provide support 24 hours a day.

bb's services are strictly for individuals aged 21 years or older (21+). We do not knowingly collect or process information from any minor. Age is verified at registration and identity documents are requested in cases of doubt.

If we are informed that a minor's information has been collected by mistake, we will promptly delete that information and close the relevant account. To learn more about responsible gaming, please read our Responsible Gaming page.

Various software studios (such as Evolution, Pragmatic Play, PG Soft, JILI, and others) are integrated into the bb platform to operate games. These studios operate under their own privacy policies.

bKash, Nagad, Rocket, and Upay are used as payment gateways. The information processing of these mobile financial service providers falls under their own policies.

bb is not responsible for the information management practices of these third parties. It is therefore recommended that you read their policies before using the relevant services.

This Privacy Policy may be updated from time to time to reflect changes in bb's business operations or applicable law. For significant changes, a notification will be sent to your registered email or mobile number.

An updated Policy takes effect from the date it is published. Continued use of the platform after any changes will be considered acceptance of the new Policy. The latest version will always be available on this page.

For answers to general questions about our services, visit the FAQ section — it contains detailed answers to common questions about accounts, payments, and bonuses.

To submit any privacy-related questions, requests, or complaints, contact us through the channels below. Our support team is available 24/7 in Bengali and English.